Ironworks Performance Gym
Fitness & Strength Training · Manchester, UK
“We were spending 12 hours a week chasing direct debits and updating spreadsheets. ServicesGrid OS cut that to under an hour — and our no-show rate dropped by a third.”
Ironworks ran three separate tools: a booking system, a manual spreadsheet for memberships, and a separate billing dashboard for payments. When a member's card failed, Marcus found out three days later — often after the member had already churned. Class bookings were confirmed over WhatsApp. The no-show rate was climbing past 40%.
Ironworks moved to ServicesGrid OS's Growth tier. The booking module replaced WhatsApp confirmations with automated reminders at 24 hours and 2 hours before class. The subscriptions module picked up failed online payments automatically and retried on a configurable schedule. Staff got shift management built into the same dashboard they used for bookings.
Within 60 days, admin time for billing dropped from roughly 12 hours a week to under an hour. The automated retry logic recovered enough failed-payment revenue each month to cover the platform several times over. No-show rate fell from 42% to 28% after SMS reminders launched.
More customer stories
Haven Hostel Barcelona
“We were giving 22% to Booking.com on every reservation. ServicesGrid OS's direct-booking flow paid for itself in the fir…”Read story →
Oak Table Café
“I finally know which dishes make money. We removed four items from the menu and revenue went up — that's the data doing …”Read story →
Basecamp Coworking
“Our member portal replaced 70% of the Slack DMs we were getting every week. Members can book, cancel, and upgrade on the…”Read story →
See what ServicesGrid OS does for your business.
14-day free trial. Cancel any time. No card required until you go live.