What's new in ServicesGrid OS
Every feature, improvement, and fix — shipped in order.
Customer messaging controls
Businesses decide exactly which customer messages go out, on which channel, for which service — and pay for them from a prepaid balance instead of a surprise line on the bill.
- NewPer-service, per-event messaging switches — turn booking reminders, order receipts or delivery codes on independently, by email or SMS.
- NewPrepaid messaging balance topped up by card or Mobile Money, charged per email and per SMS segment.
- NewAccount and security messages — sign-in codes, password resets, staff invitations — remain platform-funded and are never charged.
- ImprovedA message that a provider rejects returns its charge to your balance automatically.
Wholesale trading on the retail counter
Shops that also supply other businesses can quote, fulfil and collect on bulk orders without leaving the workspace that runs their counter.
- NewProformas — quote a bulk order, then commit it against the stock that was actually reserved for it.
- NewCustomer credit accounts and receivables, with statements per trading customer.
- NewPrice books and quantity breaks so a trade customer sees their own pricing at the till.
- NewBackorders for committed lines you cannot fulfil today.
- ImprovedRetail and wholesale are on every plan rung — how you sell is a setting, not an upsell.
Delivery & Dispatch
An optional add-on for food and retail businesses that run their own riders — covering the part a marketplace never hands back: who is carrying what, whether it arrived, and whether the cash came back.
- NewDelivery zones with a fee quoted to the customer before they commit.
- NewDispatch board — assign, reassign and follow every run in progress.
- NewDriver records, with each driver seeing only their own run list.
- NewDoorstep proof-of-delivery codes, with capped resends and an audited manager override when a code is lost.
- NewDriver cash-on-delivery float, settlement and remittance records.
Payments that reconcile and memberships that renew themselves
Recurring revenue stops depending on someone remembering to chase it, and the money that arrived off-platform can finally be matched to what the system recorded.
- NewOpt-in card auto-renewal for gym, pool and court memberships, with dunning before access is withdrawn.
- NewAn explicit auto-renewal switch per subscription — saved card or not, the customer chooses.
- NewExternal payment reconciliation — match Mobile Money and card-terminal takings against the processor statement.
- ImprovedMoney is held and calculated as exact decimal amounts end to end.
Four new operational modules
Swimming pools, courts and sports clubs get workspaces of their own, food service gains events and functions, and accommodation grows up into full property operations.
- NewSwimming & Aquatics — check-in and capacity, lanes and zones, lifeguard shifts, incident logs, waivers, lockers and water-quality records with automatic closure.
- NewCourts & Sports — court setup and availability, bookings, passes, memberships, coaching, leagues and rental equipment.
- NewEvents & functions for food service — packages, event bookings, and a guest list worked at the door.
- NewAccommodation property operations — corporate accounts, group blocks, rate plans and yield, housekeeping, maintenance, night audit and channel management.
- NewGuest QR ordering at the table, with the guest settling their own check.
- ImprovedEvery module workspace can be renamed and trimmed to the boards a business actually uses.
Enterprise features — API keys, webhooks & workspace branding
External integrations, signed member and payment events, and per-workspace branding settings are now available for supported higher-scope workspaces.
- NewAPI key management — generate scoped sk_live_* keys for external integrations.
- NewOutbound webhooks — receive signed POST events when members and payment records are created.
- NewTenant data export — download a full JSON archive of your workspace data.
- NewWhite-label settings — configure workspace identity, support details, and managed custom-domain requirements for supported surfaces.
- NewReferral programme — share your referral link and track business signups.
Platform retention — onboarding, revenue snapshots & support logs
Tools for the ServicesGrid OS team to understand and improve tenant health across the board.
- NewTenant onboarding checklist auto-completes as staff, services, and members are created.
- NewDaily MRR / NRR / churn snapshots drive the platform billing dashboard.
- NewAT_RISK tenants now receive automated nudge emails (capped, no spam).
- NewSupport session log captures every impersonation — who, why, and how long.
- ImprovedFailed communication jobs can now be retried from the platform analytics page.
Self-serve billing & hosted checkout
Tenants can now pay, manage their card, and upgrade plans without contacting sales.
- NewHosted checkout — tenants choose a plan and pay with a supported online payment method.
- NewCustomer Portal redirect for card updates, invoice history, and cancellation.
- NewSubscription enforcement — expired or canceled workspaces are blocked at the API.
- NewTrial-ending banner visible to all tenant staff when <= 5 days remain.
- ImprovedWebhook handler now covers checkout.session.completed, subscription lifecycle events, and payment method attachment.
Multi-tenant platform launch
ServicesGrid OS ships as a multi-tenant SaaS. The platform admin layer is fully operational.
- NewPlatform admin portal — tenants, staff, billing, audit logs, announcements, and settings.
- NewTenant provisioning wizard — 4-step wizard to create a new business workspace.
- NewFeature gating — modules and seat limits enforced per subscription tier.
- NewImpersonation — platform admins can enter any tenant's workspace with a logged, time-limited session.
- NewBusiness signup — public registration flow with tier selection and auto-provisioning.
Initial release
Bookings, accommodation, POS, inventory, subscriptions, payments, staff, and reports — all live.
- NewBookings — appointments, classes, court time, coaching sessions.
- NewAccommodation — rooms, beds, check-in, length-of-stay billing.
- NewPOS & Food service — orders, kitchen display, recipe-aware menu costing.
- NewInventory — stock, allocations, low-stock alerts.
- NewSubscriptions — recurring memberships with automated renewals.
- NewPayments — one-off, installments, refunds, reconciliation.
- NewStaff & RBAC — scoped roles, service-level permissions, audit trail.
- NewReports — P&L, ops dashboards, service performance, exports.
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