Subprocessors
These providers may process Customer Personal Data on our behalf to operate the Service.
| Provider | Purpose | When used |
|---|---|---|
| DigitalOcean, LLC | Application hosting, networking, storage, and managed infrastructure | Core production infrastructure where configured |
| Cloudflare, Inc. | Turnstile bot detection, abuse prevention, and request security | Public signup and contact security where enabled |
| Resend, Inc. | Transactional and service email delivery | Primary email provider where configured |
| Twilio Inc. (SendGrid) | Transactional and service email delivery | Fallback email provider where configured |
| Google LLC | SMTP email delivery | Fallback delivery only where a Google mail account is configured |
| Functional Software, Inc. (Sentry) | Application error monitoring, diagnostics, and incident investigation | Only when monitoring is enabled |
Payment providers and other recipients
Payment providers may act as our processor, a business customer's processor, or an independent controller for regulated payment, fraud-prevention, and compliance activities. Their own terms and privacy notices also apply.
| Provider | Purpose | When used |
|---|---|---|
| Paystack Payments Limited | Subscription billing, merchant checkout, settlement, and refunds | Depending on billing region, workspace configuration, and payment method |
| Stripe group company | Legacy subscription billing, checkout, and refunds | Only for deployments or subscriptions configured for Stripe |
Customer-selected providers
A business may connect its own SMS gateway, channel manager, payment account, webhook endpoint, or other integration. Those providers are selected and instructed by that business and are not ServicesGrid subprocessors merely because the Service transmits data to them at the business's direction.
Changes and objections
We may add or replace a provider as the Service changes. We will update this page and, for a new subprocessor that will materially process Customer Personal Data, provide reasonable advance notice through the Service, account email, or this page.
Customers may object on reasonable data-protection grounds as described in the Data Processing Agreement. Questions and objections should be sent to privacy@servicesgridos.com.