Front desk & reservations
Keep arrivals, guests, room availability, and stay records connected.
- Reservations and live room status
- Check-in, check-out, and room transfers
- Guest, company, group, and folio records
🏨 For Hotels & Stays
Stop bleeding revenue to marketplace commissions.
Direct bookings, room occupancy, guest registration, staff check-in, and accommodation-aware billing — all in one place.
We recommend Starter for hotels & stays — See live pricing in your market.
1 location
1 service pack
Your selected service pack activates the operational modules.
Common in this vertical
- Hotels
- Guest houses
- Hostels
- Lodges
- Serviced apartments
Modules you'll lean on
Without ServicesGrid OS
The things that wear you down.
OTAs take 18-25% of every booking
No real-time occupancy view across rooms
Manual check-ins slow the front desk to a crawl
Built for the work your team does
Run the workflows your business recognizes.
The details that matter in day-to-day operations—not a generic list of software categories.
Property operations
Give operations teams a shared view beyond the reservation calendar.
- Rates, occupancy, and availability
- Housekeeping and maintenance boards
- Night audit, yield, and channel-management workflows
Customer & member experience
A clearer guest journey
Guests can use the member portal for eligible booking and payment activity, while front-desk staff retain the operational controls behind each stay.
- Booking and payment history
- Single customer record across venue services
- Direct-booking experience for supported workflows
The connected platform
The modules that do the work.
Accommodation
Learn more Rooms, beds, check-in, length-of-stay billing.
- Room and bed inventory with status (available, occupied, maintenance)
- Length-of-stay billing with weekly and monthly rate tiers
- Guest check-in / check-out with ID capture
- Room transfers and OTA iCal availability sync
Bookings
Learn more Appointments, classes, court time, session scheduling.
- 1:1 and group bookings with capacity and conflict controls; waitlists where supported
- Recurring coaching and schedule-series workflows
- Conflict detection across staff, resources, and rooms
- Cancellation, reschedule, and no-show workflow controls
Payments
Learn more One-off, installments, refunds, reconciliation.
- One-off charges, installment plans, and deposits
- Refund and partial-refund flows with audit trail
- Reconciliation reports across cash, card, and bank transfers
- Tax-aware invoicing with per-tenant tax profiles
Reports
Learn more P&L, ops dashboards, service performance, exports.
- P&L, Ops P&L, Balance Sheet, and Cash Flow reports
- Revenue breakdown by service, channel, and tier
- Booking and revenue trend dashboards
- Per-service performance and coaching reports
Staff & Access
Learn more Scoped roles, service-level permissions, audit trail.
- Granular roles: Super Admin, Admin, Manager, Coach, Staff
- Service-level scoping (a coach can only see their service)
- Invite-by-email with secure activation tokens
- Full audit log of who changed what, when, and from where
Recommended for hotels & stays
Starter
— See live pricing in your market1 location
1 service pack
Run one service pack at one location.
Your selected service pack activates the operational modules.
- 1 location
- 1 service pack
- Up to 5 staff
Run your hotels & stays business on ServicesGrid OS
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