Haven Hostel Barcelona
Backpacker Hospitality · Barcelona, Spain
“We were giving 22% to Booking.com on every reservation. ServicesGrid OS's direct-booking flow paid for itself in the first week.”
Haven ran 62 beds across dormitory and private rooms. Nearly all reservations came through OTAs — Booking.com took 18–22% per reservation, Hostelworld took another 15% on top. The front desk was spending four hours a day on manual check-ins from printed sheets. There was no occupancy view across room types in real time.
ServicesGrid OS's accommodation module gave Haven a live occupancy grid by room type, direct booking pages linked from their own domain, and a guest self-check-in QR flow that pulled reservation details automatically. The payments module tracked OTA vs. direct revenue split in the same report.
Direct bookings grew from 9% to 38% of total reservations within three months, driven by a 10% discount on the direct channel. The front desk check-in time dropped to an average of 4 minutes from around 18 minutes. The owner calculated the commission savings offset ServicesGrid OS's fee by a factor of seven.
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