Apex Executive Coaching
1:1 Executive Coaching · London, UK
Illustrative scenario. Company, quotation, and outcome figures are examples and are not verified customer results.
“I used to spend Sunday evenings reconciling payments and rescheduling sessions. Now I spend that time with family. That's worth more than the software costs.”
David ran a solo practice with 22 active clients on 6- and 12-session packages. Scheduling was done via Calendly, invoices were raised manually in FreshBooks, and payment tracking was a spreadsheet. Clients frequently rescheduled at short notice without a clear cancellation policy in place. Payment collection lagged by 2–3 weeks on average.
ServicesGrid OS's booking module replaced Calendly with a client-facing booking flow, scheduling controls, and automated reminders. The subscriptions module kept each client's service access and payment status together, while hosted checkout moved collection ahead of the first session. Staff handled cancellation decisions using the booking record and the practice's policy.
On-time payment rate improved from 61% to 91% once upfront package payment became the default. Admin time for scheduling and reconciliation dropped from around 8 hours a week to under an hour. In six months, no session was missed due to a double-booking or scheduling error — down from an average of 2 per month.
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